Access-IT California Getting Started Project Planning and Analysis Active Projects Existing Systems Resources And Tools



Remediation

Usability and accessibility remediation efforts ensure existing systems provide equal access, satisfy compliance regulations and improve user experience. Things to consider for a when drafting remediation plan for accessibility:

  • Key decision makers
  • Remediation of existing systems’ known usability and accessibility issues
  • Future process improvements -- If the system will be enhanced or upgraded please see the Active Projects section of the Access IT CA website for more information and considerations.

 

Prioritization | Planning | Assessment | Remediation | Resources


Evaluating Incidents or Defects

Prioritization

Mitigation

Consider the following if accessibility issues cannot be remediated right away:

  • Is there an alternative but comparable method for obtaining the same result as obtained from using the system (i.e. telephone support)?
  • Is there a ready workaround that could provide access to the affected functionality?
  • Is there already a plan to address the issue identified, or could a resolution be added to upcoming plans for system corrections/enhancements?
  • Is there a natural opportunity to address the issue (new system in development, procurement of alternate solution)?
  • Is it reasonable to address the issue (legacy system with minimal support)?
  • Are resources available to address the issue?
  • Is there an alternative to the affected system functionality that, while not providing comparable access, does allow the user to gain the benefit of the affected system functionality (user can mail a form rather than using the website)?